Joval maintains a customer support portal that customers can use to download software and licenses, and report and track issues and defects at any time. Enterprise and OEM customers may designate up to two support contacts with portal access.
Custom implementation services are available for Enterprise and OEM customers on a time and materials basis. OEM contracts normally include integration support.
Compliance specifications grow and evolve over time, as new schemas are released to cover new platforms, and existing schemas are expanded to cover new use-cases. Your investment in Joval, however, will remain secure. All Joval commercial licensing is made on a subscription basis, which includes upgrades and defect fixes that are made available through the customer portal.
Custom service level agreements are available for OEM and Enterprise customers with specific guaranteed SLA requirements (such as guaranteed response times).